Lion Portal Updates

If you have an existing account, all your data has already been transferred and the email address you’ll use to login has not changed. You will only need to setup a new Lion Portal password.

Follow the steps below to begin accessing the new Lion Portal:

1. Go to the Lion Account login page and sign in using your existing credentials, this will transfer you to the new Lion Portal
2. Here, you can either enter your current password or create a new one
3. From there, you’ll be able access and begin using the new Lion Portal

Still not able to access your new Lion Portal account? Get in touch with the Member Service Center.

Member Service Center phone number:
+1 630-468-6900

Member Service Center email:
lionssupport@lionsclubs.org

At this time, we are asking Lions who did not previously have a Lion Account to hold off on registering for the new Lion Portal. Please check back for more registration information in the coming months. To ensure you receive the best service, we encourage new users to wait on registering for a new account until all previous Lion Account holders have been transferred. We appreciate your understanding as we work through this transition and look forward to introducing you to the new experience at a later date.

We’ve combined MyLion, MyLCI and Insights, along with some additional tools and functionality, into a unified experience called the Lion Portal. The new portal offers the same features and functionality previously available, but with a more consistent and efficient experience.

Watch these quick preview videos to get a better understanding of what the new system looks like.

To ensure the security of your account, previous Lion Account passwords are encrypted. This means we cannot see them or port them over into a new system. Because of this, we will prompt you when it’s time to update your Lion Account credentials — your username and password — to access the Lion Portal. Please note that we can no longer support the use of telephone numbers as usernames, so you will need to use a unique email — one that is only used by you — and create a new password to log in.

If your current username is a phone number, please contact the Member Service Center to change your username to  a unique email address. You can email lionssupport@lionsclubs.org or call +1 630-468-6900 to contact the Member Service Center.

The welcome email will include a link specifically for you. When you click this link, it’ll prompt you to enter your current password or create a new one. 

To ensure the security of Lion Accounts, all passwords are encrypted. This means we cannot see them or port them into the new system.

The new portal is an evolution of our current digital tools. MyLion, MyLCI and Insights won't be available when you log into the new portal. Instead, you’ll access the various functions you performed in those products directly from the homepage. For example, rather than clicking into MyLion to report your service, you’ll access service reporting directly from the main portal page.

The new portal is built on Salesforce, a commercially available platform used by over 150,000 organizations, including 40,000 nonprofits. Salesforce is the recognized industry leader in relationship management systems and allows us to offer a rich and continually improving digital experience.

Yes, Learn is accessible through the new Lion Portal. So, once you log into the new system, you’ll click on Learn and it will lead you into the same Learn tool we have today.

We are not making any changes to user access. Just as it was with the previous system, your access to specific data and tools is based on any Lion positions you hold.

MyLion, MyLCI and Insights as you have known them are not available. The same functionality of those tools, however, is available. For example, instead of clicking on MyLCI to access your member roster, you can click into a member reporting section on the main portal page where you can access your roster. The functions are no longer housed within separate tools.

Yes! You can use your desktop, laptop, tablet, or smartphone to access the Lion Portal. Functionality is the same across all devices. The portal will simply adjust to fit the size of the device.

Yes, the new system is built on Salesforce, which offers Salesforce Shield — an extremely powerful and secure suite of data privacy and encryption tools.

The Lion Portal includes in-product training so you can learn while exploring the updated experience. In addition, we'll continually be looking to develop training solutions based on the needs of Lions and Leos.

Please contact the Member Service Center by calling +1 630-468-6900 or emailing lionssupport@lionsclubs.org.

While accessing the Lion Portal, we must comply with data privacy regulations. That means only authorized individuals (that is one unique person) can have access to the data they are authorized to see. A unique email is an individual identifier for members and a reliable method of contact. Additionally, some Lions don’t have mobile phones. Email addresses are free and convenient. 

All Lions and Leos who plan to use the new Lion Portal must have a unique email address (not shared with any other member) in their member record. This is because your email address will serve as your username to access the portal. While we recommend every member having a unique email address, even if they do not plan to use the Lion Portal, it is not required to have one on file to be a member.